Shipping policy
1. Order processing
Orders placed before 1:00 PM (Spanish mainland time) will be processed the same business day.
Orders placed from 1:00 PM onwards will be processed the next business day.
Orders placed on Fridays from 1:00 PM onwards, as well as during weekends or public holidays, will be prepared and shipped the next business day.
During periods of high workload (Christmas, Epiphany, Sales, Black Friday, or other special campaigns), preparation and delivery times may be slightly extended.
2. Shipping methods and delivery times
📦 Shipping to Spain (Mainland)
Standard shipping
Carrier: GLS
Estimated delivery time: 1–3 business days
Order value (discounts not included):
- Orders under €49 → €4.99
- Orders of €49 or more → Free shipping
🚀 Express 24-hour shipping (Mainland)
Available exclusively for the Spanish mainland.
- Cost: €8.99
- Delivery on the next business day.
- Valid for orders placed before 1:00 PM (Monday to Friday).
If the day after the order is placed is a public holiday, delivery will be made on the next business day.
Orders placed outside the stated hours will be processed the next business day.
🌍 Shipping to Europe
Carrier: GLS
Estimated delivery time: 2–5 business days
Order value (discounts not included):
- Orders under €69 → €4.99
- Orders of €69 or more → Free shipping
3. Special zones
Shipping costs, as well as free shipping promotions, do not include islands or hard-to-reach territories.
4. Delivery issues
If, once the order has been shipped, the package could not be delivered and 7 days pass without successful delivery, the shipment will be returned to our premises.
The carrier will make up to two delivery attempts at the address provided by the customer. It is the customer's responsibility to ensure that someone is available to receive the order within the timeframes set by the carrier.
If the order cannot be delivered after the two attempts and the package is returned to our premises, the costs arising from the return of the package will be borne by the customer.
If the customer wishes the order to be sent again, they must pay both the return costs incurred by the carrier and the new shipping cost for resending the order.
5. Customs and international taxes
For shipments outside the European Union, the customer will be responsible for any customs costs, taxes, or duties that may arise in the destination country.
6. Order tracking
For any questions about the status of your shipment, you can contact us at:
Email: hello@wethembrand.com
WhatsApp: +34 647 60 51 76
We will reply as soon as possible during our customer service hours.
The times stated are estimates and are subject to the working calendar and to possible logistical issues beyond WeThem's control.
